Signature Collection – Black Duck Detailing Pty Ltd

Terms and Conditions

1. Agreement Formation
   By signing this quote, the Client agrees to engage Black Duck Detailing Pty Ltd to perform the mobile car detailing services outlined in the quote (“Services”). The signed quote, together with these Terms and Conditions, constitutes a legally binding contract between the Client and the Company.
2. Scope of Services
   The Company will provide the mobile car detailing services as described in the quote, including but not limited to exterior washing, polishing, waxing, interior vacuuming, upholstery cleaning, and/or other specified treatments. Any additional services requested by the Client after signing will require a separate agreement or amendment to this contract.
3. Deposit and Payment Terms
   • A non-refundable deposit of 50% of the total quoted amount is required upon signing this quote to secure the booking.
   • The remaining balance is due in full upon completion of the Services, payable via bank transfer, credit card, or cash.
   • Late payments may incur a fee of 10% of the outstanding balance per week, unless otherwise agreed.
   • If the Client cancels within 24 hours of the scheduled service, the deposit is forfeited. Cancellations made at least 48 hours in advance may be rescheduled at the Company’s discretion, with the deposit applied to the new booking.
4. Scheduling and Access
   • The Client agrees to provide the Company with access to the vehicle and a suitable work area, including access to water and electricity (if required), at the agreed-upon time and location.
   • The Company reserves the right to reschedule services due to unforeseen circumstances (e.g., adverse weather, equipment failure) with reasonable notice to the Client.
   • If the Client fails to provide access at the scheduled time, the Company may charge a $50 rescheduling fee, and the deposit may be forfeited.
5. Service Limitations and Client Responsibilities
   • The Client must disclose any known vehicle conditions (e.g., paint damage, stains, or hazards) prior to service. The Company is not liable for pre-existing damage or conditions not disclosed.
   • The Company will exercise reasonable care but is not responsible for damage to vehicles caused by underlying defects or improper modifications.
   • The Client must remove personal belongings from the vehicle prior to service. The Company is not liable for loss or damage to items left in the vehicle.
6. Cancellation and Refunds
   • Cancellations by the Client must be made in writing at least 48 hours before the scheduled service. Deposits for cancellations within 24 hours are non-refundable.
   • The Company may cancel or terminate services due to unsafe working conditions, non-payment, or Client non-compliance with these terms. In such cases, the deposit is non-refundable.
   • Refunds for unsatisfactory service are at the Company’s discretion and will only be considered if the Client notifies the Company in writing within 24 hours of service completion.
7. Liability and Warranties
   • The Company warrants that services will be performed with reasonable skill and care, using industry-standard products and techniques.
   • No guarantees are made regarding the removal of permanent stains, scratches, or damage. Results may vary based on the vehicle’s condition.
   • The Company’s liability for any claim arising from the Services is limited to the total amount paid by the Client for the Services. The Company is not liable for indirect or consequential damages.
8. Force Majeure
   The Company is not liable for delays or failure to perform Services due to events beyond its reasonable control, including but not limited to natural disasters, government restrictions, or severe weather conditions.
9. Governing Law
   This agreement is governed by the laws of New South Wales, Australia. Any disputes arising under this agreement shall be resolved in the courts of New South Wales.
10. Amendments
    Any changes to the Services or these Terms and Conditions must be agreed upon in writing and signed by both parties.
11. Acceptance
    By signing below, the Client acknowledges they have read, understood, and agree to be bound by these Terms and Conditions and the details of the quote.